Refund & Cancellation Policy

1. Our Commitment to Fair and Transparent Billing

At Infinity Digital Solutions LLC, we believe customers deserve clear information about payments, subscriptions, cancellations, and refunds.

Our goal is to make our billing practices straightforward, fair, and easy to understand.

This policy explains how customers can cancel services, request refunds, correct billing issues, and manage subscriptions.

It applies to services purchased directly from Infinity Digital Solutions LLC unless a separate written agreement provides different terms consistent with applicable law.

2. Services Covered by This Policy

This policy applies to our professional digital marketing and business automation services, including:

• Advertising setup and campaign management
• Monthly digital marketing packages
• CRM implementation and management
• AI-powered voice and messaging services
• Lead generation and automation systems
• Funnel and landing page development
• Google Business Profile and Local SEO services
• Social media, branding, and creative services
• Consulting and custom projects

Our services are digital and professional in nature. We do not ordinarily ship physical products.

3. Monthly Subscriptions

Unless otherwise agreed in writing, our standard recurring marketing packages are offered on a month-to-month basis.

Customers may pay using authorized recurring subscriptions or manual monthly invoices.

When automatic billing is selected, the subscription renews each month until canceled.

We disclose the subscription price, billing frequency, and applicable conditions before obtaining payment authorization.

We do not impose a mandatory long-term contract on our standard monthly packages.

Separate fixed-term service agreements may have different conditions, which will be disclosed and agreed upon before purchase.

4. How to Cancel Your Subscription

Customers may request cancellation at any time before the next scheduled renewal.

To cancel, email:

[email protected]

Please include your business name, the service or subscription being canceled, and the email address associated with your account.

If a customer billing portal with cancellation functionality is available, customers may also cancel directly through that portal.

The effective time of an email cancellation request is the time it is received by our designated email system, subject to any applicable legal requirements.

There is no separate cancellation fee for standard month-to-month service packages.

We will acknowledge cancellation requests and confirm the effective cancellation date.

5. What Happens After Cancellation

For standard month-to-month services:

• Cancellation prevents future subscription renewals.
• Services ordinarily remain available until the end of the current paid billing period.
• No additional monthly renewal fee is charged after a timely cancellation takes effect.
• Cancellation does not automatically refund fees for services properly provided during the current paid period.
• Additional third-party subscriptions or expenses may require separate cancellation with their respective providers.

If a customer wants services to stop immediately, they may request an earlier operational shutdown. An early shutdown does not automatically create a refund for an otherwise properly delivered paid service period.

Where payment for an upcoming billing period has already been processed despite a timely cancellation request, we will review and correct the charge as appropriate.

6. Refund Eligibility

We understand that circumstances may change or that customers may have legitimate concerns about a service.

Refund requests are reviewed fairly based on the agreed scope, work completed, services delivered, and applicable legal requirements.

A full or partial refund may be appropriate when:

• A customer paid for a service that has not commenced
• A material part of the agreed service was not delivered
• A project was canceled before all contracted work was performed
• An incorrect or duplicate payment was processed
• A subscription renewal was processed after an effective, timely cancellation
• Applicable law or an authorized payment-provider dispute resolution requires a refund

Where only part of a service has been completed, we will review the value of work already performed and the portion remaining undelivered.

We may offer completion or correction of an outstanding service where appropriate, but this does not remove any refund rights available under applicable law.

7. Non-Refundable Services and Charges

Fees for properly completed and delivered professional services are generally non-refundable solely because a customer changes their mind or does not achieve a particular business result.

Examples may include:

• Completed advertising account setups
• Implemented CRM systems and automations
• Completed consulting or strategy sessions
• Delivered creative or design work
• Completed campaign configuration or optimization
• Monthly management services already provided

Advertising results, leads, sales, return on investment, and platform performance cannot be guaranteed unless separately agreed in writing.

Dissatisfaction with results alone does not automatically establish refund eligibility where the contracted professional services were appropriately delivered.

This provision does not apply where a refund is required due to nonperformance, material service deficiencies, billing errors, or applicable law.

8. One-Time Setup Fees

Setup fees cover the initial planning, configuration, and implementation work described in the applicable package or agreement.

If a setup project is canceled before work begins, the customer may request a refund of the setup fee, less any separately authorized, nonrecoverable third-party expenses where legally permitted.

If implementation has partially commenced, any eligible refund will reflect the work already completed and the portion remaining undelivered.

When a setup project has been properly completed and delivered, its setup fee is generally non-refundable unless otherwise required.

We will explain the basis for any partial refund decision.

9. Unused Monthly Service Time

Our monthly fees cover access to and delivery of agreed services during the applicable billing period.

If a customer cancels during an active paid period, services ordinarily continue until that period ends.

Unused days remaining solely because a customer chooses to stop using an otherwise available and properly provided service do not automatically qualify for a prorated refund.

However, if we have not delivered a material portion of the agreed services, we will consider an appropriate adjustment or refund based on the circumstances.

10. Advertising Budgets and Third-Party Charges

Advertising spend is separate from Infinity Digital Solutions LLC's professional service fees.

Advertising platforms such as Google, Meta, and Microsoft generally bill customers separately for advertising activity.

Refunds of advertising platform charges are governed by the applicable platform's policies and billing arrangements.

Similarly, charges paid directly to independent software, hosting, domain, CRM, or other technology providers are governed by those providers' agreements.

We do not promise refunds for third-party charges that we do not control.

If we directly collect a third-party expense on a customer's behalf, we will explain its refund treatment and any applicable nonrecoverable costs.

11. AI, SMS, and Additional Usage Charges

Our service packages include certain standard AI voice and conversation usage allowances.

The included limits depend on the package purchased.

Usage beyond the included allowance, as well as additional SMS, telephony, or other chargeable features, may involve separate fees.

Additional charges must be disclosed and authorized before they are incurred.

Authorized usage already consumed is generally non-refundable, subject to billing corrections, service failures, and applicable legal rights.

If a usage charge is incorrect, customers may request a review and appropriate correction.

12. CRM Cancellation and Data Handover

Customers are entitled to a reasonable and transparent transition when they discontinue our services.

For agency-managed CRM arrangements, continued hosting and access may depend on maintaining the relevant subscription.

Customers may request eligible data exports, available client-specific snapshots, and reasonable handover assistance before the applicable service access ends.

We do not charge a separate punitive termination fee or demand an additional payment solely to release an available client-specific snapshot during a normal transition.

Some information, such as contacts, conversation history, appointment records, payment integrations, and telephone resources, may require procedures separate from a snapshot.

Transfers are subject to the technical capabilities, ownership requirements, and terms of the relevant third-party platform.

Customers may need to establish and pay for their own replacement software subscriptions.

We encourage customers to request the handover promptly after submitting their cancellation so that reasonable transfer arrangements can be completed before access ends.

13. How to Request a Refund

To request a refund, please email:

[email protected]

Include:

• Your full name and business name
• The email address associated with the purchase
• The relevant invoice or transaction reference, if available
• The service purchased
• A brief explanation of the issue

We may request additional information reasonably necessary to investigate the matter.

We aim to acknowledge refund requests within three business days and generally aim to communicate an initial decision within ten business days after receiving the information needed for review.

Complex disputes or situations involving third-party providers may require additional time. We will communicate material delays.

14. Approved Refunds

If a refund is approved, we will normally initiate it within ten business days of approval using the original payment method where supported.

Actual posting times depend on the payment provider, card issuer, financial institution, and applicable payment processing rules.

Where the original payment method is unavailable, we will work with the customer to identify a lawful and practical alternative.

Approved refunds are processed in accordance with applicable law and payment-provider requirements.

15. Billing Errors and Payment Disputes

If a customer believes a charge is incorrect, duplicate, or unauthorized, we encourage them to contact us promptly so the matter can be investigated.

We will review the relevant billing records and make appropriate corrections.

Customers retain the right to raise a dispute with their payment provider or financial institution in accordance with applicable law and payment-provider procedures.

Nothing in this policy limits those rights.

16. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes in our services or legal obligations.

The current version will be published on our website with an updated revision date.

Material changes to the billing or cancellation terms of existing subscriptions will be communicated as appropriate, and customer consent will be obtained where required.

17. Contact Information

For billing questions, subscription cancellations, refunds, or service-related concerns, contact:

Infinity Digital Solutions LLC

1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: [email protected]
Phone: +1 (914) 436-2828
Website: https://www.infinitydigitalsolutionsllc.com

We are committed to fair billing, clear communication, and respectful relationships with our customers.