Privacy Policy

1. Who We Are

Infinity Digital Solutions LLC ("Infinity Digital Solutions," "we," "us," or "our") is a New Mexico limited liability company providing digital marketing, advertising management, customer relationship management (CRM), artificial intelligence (AI), and business automation services.

Our Business Information

Infinity Digital Solutions LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States

Website: https://www.infinitydigitalsolutionsllc.com
Email: [email protected]
Phone: +1 (914) 436-2828

We respect your privacy and believe you should understand how your information is collected, used, protected, and shared.

This Privacy Policy applies when you visit our website, complete a form, schedule a consultation, communicate with our team, purchase our services, or otherwise interact directly with Infinity Digital Solutions LLC.

It also explains how we handle information when providing services to our business clients.

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

• Your name and business name
• Email address and telephone number
• Website address and business information
• Services or marketing packages you are interested in
• Information submitted through contact forms, questionnaires, or booking calendars
• Information you voluntarily share during consultations and communications

Appointment and Communication Information

When you book a consultation or communicate with us, we may collect appointment details, communication preferences, email correspondence, SMS messages, chat conversations, and relevant call information.

Some communications may be handled by automated systems or AI-powered assistants.

When calls are recorded or transcribed, we provide appropriate notice and obtain consent where required by law.

Payment and Billing Information

When you purchase our services, we may process billing information, invoice details, transaction references, payment status, and subscription information.

Payments may be processed through third-party payment providers, including Stripe, PayPal, or other authorized payment services.

These providers handle payment information according to their own security practices and privacy policies.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address and approximate geographic location
• Browser and device information
• Pages visited and interactions with our website
• Referral sources and website traffic information
• Cookie identifiers and similar technical information
• Advertising conversion and website performance data, where tracking is enabled

3. How We Use Your Information

We use information for legitimate business purposes, including:

• Responding to inquiries and providing consultations
• Scheduling appointments and sending confirmations or reminders
• Providing and maintaining our digital marketing and automation services
• Preparing quotations, service agreements, and invoices
• Processing authorized payments and managing subscriptions
• Providing customer support and service-related communications
• Operating AI assistants, CRM systems, and authorized automations
• Improving website functionality and customer experience
• Measuring advertising and website performance
• Preventing fraud, protecting our systems, and maintaining security
• Complying with applicable legal and accounting obligations

We do not use customer information for purposes that are materially inconsistent with this Policy without providing appropriate notice or obtaining consent where required.

4. Legal Basis for Processing Information

Where applicable data protection laws require a legal basis for processing personal information, we rely on one or more of the following:

Contractual Necessity: To provide services, manage accounts, and fulfill our obligations to customers.

Consent: For activities requiring permission, including certain cookies, optional SMS communications, and marketing activities.

Legitimate Interests: To respond to business inquiries, maintain service security, improve our operations, and manage customer relationships, where these interests are not overridden by individuals' applicable rights.

Legal Obligations: To comply with applicable tax, accounting, regulatory, and legal requirements.

Where consent is required, you may withdraw it using the available controls or by contacting us.

5. SMS and Text Messaging

Infinity Digital Solutions LLC may send non-promotional SMS messages to individuals who have consented to receive them.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Responses to service inquiries
• Requested follow-ups
• Service-related notifications

We do not currently use our own SMS messaging program to send unsolicited promotional or marketing text messages.

Consent to receive SMS messages is optional and is not a condition of purchasing our services.

Message frequency varies based on your interactions and appointments.

Message and data rates may apply.

You may reply STOP at any time to unsubscribe from our SMS program. Reply HELP for assistance or contact [email protected].

Mobile Information and SMS Consent Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors providing necessary support services, such as customer service and message delivery.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

We do not sell SMS consent information or provide customer contact lists to other businesses for independent promotional campaigns.

6. AI Assistants and Call Recording

We may use AI-powered voice and messaging systems to respond to inquiries, answer basic questions, assist with appointment scheduling, and support customer communications.

When you interact with an AI assistant, your messages or conversation content may be processed by the technology providers necessary to operate that service.

Where calls are recorded or transcribed, we provide appropriate disclosures and obtain any consent required by applicable law.

Call recordings, transcriptions, and communications may be used for the purposes disclosed at the time of interaction, such as responding to inquiries, maintaining service quality, documenting requests, and improving our customer service processes.

We implement reasonable measures to restrict access to these records.

You may contact us if you have questions about recordings or the handling of your communication information.

7. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies to support website functionality, understand visitor activity, and evaluate advertising performance.

These technologies may include:

• Google Analytics 4 (GA4)
• Google Tag Manager
• Google Ads conversion tracking
• Google Ads remarketing technologies
• Meta Pixel
• CRM and website analytics technologies
• Essential website and security cookies

Essential Cookies

These support essential website features, security, and basic functionality.

Analytics Cookies

These help us understand website traffic, visitor interactions, and website performance.

Advertising Cookies and Pixels

Where enabled, these may help us measure advertising conversions, understand campaign effectiveness, and display relevant advertisements to people who previously interacted with our website.

Google, Meta, and other advertising providers may use cookies or similar technologies subject to their applicable policies and your privacy choices.

We do not intentionally transmit information that advertising platforms prohibit, such as sensitive personal information, through advertising tracking tags.

Where applicable law requires consent for non-essential analytics or advertising technologies, we seek appropriate consent before activating those technologies.

You can manage cookies through the privacy controls made available on our website, where implemented, and through your browser settings.

You may also manage advertising personalization preferences using Google's and Meta's available advertising settings.

8. How We Share Information

We do not sell customer contact databases or disclose confidential customer information to unrelated businesses for their independent marketing activities.

We may share information with trusted service providers as reasonably necessary to operate our business, including:

CRM and Automation Providers

Platforms such as HighLevel/GoHighLevel and LeadConnector that support lead management, appointment scheduling, messaging, and business automation.

Payment Processing Providers

Payment providers such as Stripe and PayPal that process authorized payments, subscriptions, and billing transactions.

Advertising and Analytics Providers

Platforms such as Google and Meta that provide advertising measurement, audience management, and analytics services where enabled.

Communication and Technology Providers

Services supporting email delivery, telecommunications, AI processing, website hosting, security, and other business operations.

We may also disclose information when required by law, to investigate fraud or security concerns, to protect legal rights, or in connection with a legitimate business reorganization or transfer.

Some disclosures to advertising platforms may qualify as "sharing" for targeted or cross-context behavioral advertising under certain privacy laws, even when no money is received. Applicable opt-out rights will be respected.

Our service providers may operate under their own privacy terms and legal responsibilities. We take reasonable steps to select appropriate providers and limit disclosures to legitimate purposes.

9. Information We Process on Behalf of Our Clients

Infinity Digital Solutions LLC also provides advertising management, CRM implementation, lead handling, and business automation services to other businesses.

When we process personal information collected by our clients, the relevant client generally determines the purposes for which that information is collected and used.

Our role is to process such information to provide the contracted services, in accordance with applicable instructions, contractual obligations, and law.

Clients remain responsible for providing appropriate notices, obtaining necessary permissions, and establishing a lawful basis for their customer communications and data collection.

We do not claim ownership of a client's customer database, contacts, advertising accounts, or other client-provided business information.

Where required, additional data-processing agreements may be used to define responsibilities, security measures, international transfers, and handling of personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy.

Retention depends on factors such as:

• The duration of the customer relationship
• Whether information is needed to fulfill an active service
• Customer communication and support needs
• Accounting, tax, and legal recordkeeping requirements
• Security, fraud prevention, and dispute-resolution needs
• Applicable deletion requests and legal obligations

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it.

Certain records may remain temporarily in backups or be retained where required by law.

Upon termination of a customer relationship, we provide reasonable assistance with the export or transfer of eligible client-owned information, subject to applicable platform functionality and our service agreement.

11. International Data Processing

Our services may be available to businesses in the United States, United Kingdom, European Union, Australia, and other countries.

Information may be processed or stored in countries different from the country in which an individual resides, depending on the services, personnel, and technology providers involved.

Where applicable law requires safeguards for international transfers, we will use appropriate contractual or other legally recognized mechanisms.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, or loss.

These measures may include access controls, account permissions, secure technology providers, and appropriate handling procedures.

However, no internet transmission or digital storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords, enable multifactor authentication where available, and protect their account credentials.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing depends on consent
• Request portability of certain information
• Opt out of certain targeted advertising or sharing activities
• Lodge a complaint with an applicable data protection authority

You may unsubscribe from marketing emails using the unsubscribe link provided in those communications.

You may opt out of SMS messages by replying STOP.

Where applicable, you may also exercise cookie and advertising privacy choices through available website controls.

To submit a privacy request, email:

[email protected]

Please include sufficient information for us to understand and verify your request. We will respond within the timeframe required by applicable law.

Certain requests may be subject to legal exceptions.

14. Children's Privacy

Our website and services are intended for business users and adults aged 18 or older.

We do not knowingly solicit or collect personal information from children.

If we become aware that information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, and services.

These services operate independently and may maintain their own privacy practices.

We encourage you to review their policies before sharing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The updated version will be published on our website with a revised "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

For questions, concerns, or requests related to privacy, personal information, SMS communications, or data protection, please contact:

Infinity Digital Solutions LLC

1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: [email protected]
Phone: +1 (914) 436-2828
Website: https://www.infinitydigitalsolutionsllc.com

We are committed to handling personal information responsibly and communicating transparently about our privacy practices.